If you're not receiving the text verification code to authenticate an online purchase, try the following steps:
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Verify your phone number
- Ensure the number displayed matches the phone number on your Instacart Shopper Rewards account.
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Update your phone number
- If you no longer have access to the phone number on your Instacart Shopper Rewards account, follow the steps in How do I update my phone number? to update it.
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Check your network connection
- Make sure you have a stable network connection or are connected to Wi-Fi.
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Check with your service provider
- Contact your mobile provider to check for blocked numbers or spam filters that may be preventing you from receiving the (OTP) verification code.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The Instacart Shopper Rewards Card, powered by Branch, is a Mastercard business debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.